Never let a valuable request disappear into a queue or inbox.
Solve’em designs AI-enabled intake and service workflows that capture requests, classify intent, route the next action, manage after-hours demand, and keep human ownership visible for appointment-based businesses, service teams, and multi-location operations.
Structured intake, clear routing, accountable follow-up.
Start with one service journey and define exactly what the automation handles, what moves to a person, and how outcomes are reported.
Service information
Approved FAQs, locations, hours, services, and routine instructions.
Request capture
Collect the context needed to classify and progress a customer request.
Routing & escalation
Apply rules for ownership, priority, exceptions, and urgent handoff.
Operational reporting
Summarize demand, categories, handoffs, follow-up, and improvement themes.
Request capture and confirmed booking are not the same.
Scheduling support can range from structured request capture to confirmed booking, depending on system access, integration capability, security requirements, and the agreed pilot scope.
Before launch, agree:
- Supported channels and hours
- Systems and integration method
- Data fields and retention boundaries
- Escalation rules and human ownership
- Success measures and reporting cadence
Front-office automation for healthcare needs additional boundaries.
No patient data is needed for a demo. Production healthcare workflows require explicit agreement on data handling, security, integrations, escalation, and contractual responsibilities before launch.
Request a workflow review.
Share the service journey, intake problem, or after-hours demand you want to improve.